- Reservation Confirmation: To secure your booking, a non-refundable deposit is required upon confirmation of your event. The deposit amount will be communicated to you at the time of booking.
- Rescheduling or Cancellation: We understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your event. To accommodate such requests, please contact us at least 24 hours in advance. This allows us to adjust our schedule accordingly and minimize any inconvenience.
- Deposit Policy: Deposits are non-refundable in the event of cancellation. However, if you need to reschedule your event, your deposit can be applied to the new date, subject to availability.
- Final Payment: The remaining balance for your event is due on the day of service, prior to the start of the event. We accept cash, check, or credit card payments.
- Additional Services: Any additional services or modifications to your booking may result in adjustments to the final invoice. Please inform us of any changes as soon as possible to ensure accurate billing.
- Guest Count: Please provide us with an accurate guest count at least one week before your event. Adjustments to the guest count made after this deadline may incur additional charges.
- Special Requests: We strive to accommodate special dietary restrictions, preferences, and themes for your event. Please communicate any special requests or considerations to us in advance, and we will do our best to fulfill them.
- By booking with Straight Out The Kitchen Catering, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your cooperation and look forward to serving you with exceptional culinary experiences.